Faqs2021-07-22T11:23:47+00:00

FAQs

What’s the Return & Exchange Policy?2021-04-22T10:00:24+00:00

Returns are not possible due to hygienic reasons.

I have received a defective product, what should I do?2021-07-08T08:59:12+00:00
First of all we are so sorry! We are still learning from our mistakes. Please contact us through our email info@delabrava.com and adding the order number, name and what is the problem with the order.
Remember that the product has not been used, must not have alterations and must have the original labels and packaging.
How long does it take to prepare my order?2021-07-22T21:25:30+00:00

In general, the preparation of the orders will take place the next 24 hours after the payment of your order, from Monday to Friday. At most at times like Christmas, Black Friday or similar, it can take up to 48 hours to complete.

We prepare orders from Monday to Friday during business hours. In case of ordering during a weekend or bank holiday, it will be prepared the next business day.

Delabrava does not hold accountability for customs problems.

Where is delaBrava shipping?2021-04-22T10:02:01+00:00
Worldwide! These are the shipping costs:
  • Spain: 6 euros
  • Europe & UK: 11.10 euros
  • Rest of the world: 15 euros
Shipping costs are free for orders over 200 euros.
What payment methods can be used?2021-04-22T10:02:33+00:00

Delabrava only accepts credit cards (VISA, Mastercard…) or PayPal.

Which currency will my order use?2021-04-22T10:03:00+00:00

Euros. Delabrava is a Spain-based company and Euro is the official currency.

Is it safe to pay in delaBrava?2021-04-22T10:03:27+00:00

Yes. We use the latest SSL encryption technology to securely store and transmit your personal and credit card information through our systems.

How can I know the product I want is available?2021-04-22T10:03:46+00:00

All items are in stock unless “Out of Stock” is displayed. Keep in mind that even if an item is in your shopping cart, it can be purchased by another customer until they have completed your order.

How long does it take to receive my order?2021-07-05T17:30:50+00:00
  • Spain: 3-4 days
  • Europe: 1 week
  • International: 14 days

Shippings are made within 24 to 48 hours on business days from the date of purchase.

Delabrava does not hold accountability for customs problems.

What’s the Return & Exchange Policy?2021-04-22T10:00:24+00:00

Returns are not possible due to hygienic reasons.

I have received a defective product, what should I do?2021-07-08T08:59:12+00:00
First of all we are so sorry! We are still learning from our mistakes. Please contact us through our email info@delabrava.com and adding the order number, name and what is the problem with the order.
Remember that the product has not been used, must not have alterations and must have the original labels and packaging.
How long does it take to prepare my order?2021-07-22T21:25:30+00:00

In general, the preparation of the orders will take place the next 24 hours after the payment of your order, from Monday to Friday. At most at times like Christmas, Black Friday or similar, it can take up to 48 hours to complete.

We prepare orders from Monday to Friday during business hours. In case of ordering during a weekend or bank holiday, it will be prepared the next business day.

Delabrava does not hold accountability for customs problems.

Where is delaBrava shipping?2021-04-22T10:02:01+00:00
Worldwide! These are the shipping costs:
  • Spain: 6 euros
  • Europe & UK: 11.10 euros
  • Rest of the world: 15 euros
Shipping costs are free for orders over 200 euros.
What payment methods can be used?2021-04-22T10:02:33+00:00

Delabrava only accepts credit cards (VISA, Mastercard…) or PayPal.

Which currency will my order use?2021-04-22T10:03:00+00:00

Euros. Delabrava is a Spain-based company and Euro is the official currency.

Is it safe to pay in delaBrava?2021-04-22T10:03:27+00:00

Yes. We use the latest SSL encryption technology to securely store and transmit your personal and credit card information through our systems.

How can I know the product I want is available?2021-04-22T10:03:46+00:00

All items are in stock unless “Out of Stock” is displayed. Keep in mind that even if an item is in your shopping cart, it can be purchased by another customer until they have completed your order.

How long does it take to receive my order?2021-07-05T17:30:50+00:00
  • Spain: 3-4 days
  • Europe: 1 week
  • International: 14 days

Shippings are made within 24 to 48 hours on business days from the date of purchase.

Delabrava does not hold accountability for customs problems.

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